Navigating Payment Gateway Challenges on Shopify: What Brands Need to Know

Navigating Payment Gateway Challenges on Shopify: What Brands Need to Know

One of the critical components of any successful e-commerce venture is the ability to process payments seamlessly. However, accessing Shopify Payments can be a challenging part of the journey for some brands.

Recently, we've encountered several brands that still need to qualify for Shopify Payments. This can be a significant setback for businesses transitioning to the platform, especially considering the allure of Shop Pay and the enticing transaction rates offered by Shopify Plus.

So, what exactly disqualifies a brand from accessing Shopify Payments?

  1. MATCH Listing: One of the primary reasons is being listed on MATCH (Member Alert to Control High-Risk Merchants). If a brand has previously been terminated by a payment gateway for reasons such as excessive chargebacks, they may find themselves ineligible for Shopify Payments.
  2. Product Restrictions: The nature of the products sold can also pose a barrier. Anything remotely associated with gambling, raffles, giveaways, and certain pharmaceuticals and supplements with bold claims may lead to disqualification from Shopify Payments.

While these challenges might seem daunting, alternative payment gateway options are worth exploring. For instance, gateways like Worldpay have launched e-commerce-focused products with attractive fees, providing viable business alternatives.

Additionally, platforms like may offer less competitive rates. Still, their swift setup and approval times can be a lifesaver, especially during the critical launch phase when rejection from Shopify Payments could derail plans.

In conclusion, while the inability to access Shopify Payments can present hurdles for brands, it's essential to explore alternative payment gateway solutions and leverage the expertise of professionals to navigate these challenges effectively.

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