What is a Shopify agency retainer?
A retainer is a pricing agreement between an agency and a client for a set rate and period. In this arrangement, the agency and client collaboratively determine the work scope that is likely needed. They agree on a monthly allotment of hours, and the agency then works within this framework to meet the client's needs and goals. This ensures consistent service and support over the specified period, facilitating ongoing projects and long-term strategies.
Entry Level
Basic Retainer
- UX/UI Design
- Development
- Integrations
- Site updates
- Email support
- 10+ hours per month
Best Seller
Fast Growth
Premier Retainer
- UX/UI Design
- Development
- Integrations
- Site updates
- Email support
- Phone support
- Slack channel
- Same-day support
- Out-of-hours support
- A/B & Split Testing
- Account manager
- Strategy sessions
- Platform updates
- 40+ hours per month
Growth Hungry
Advanced Retainer
- UX/UI Design
- Development
- Integrations
- Site updates
- Email support
- Phone support
- Account manager
- Strategy sessions
- 20+ hours per month
Areas We Cover
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Indexing & Crawlability
Indexing and crawlability refer to how search engines discover, process, and store information from a website, making it accessible in search results.
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Customer Experience
Customer experience includes every touchpoint, from browsing a website to post-purchase support.
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Site Architecture
The structural design of a website, organising content and navigation to ensure a logical flow and ease of access for users and search engines.
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Competitor Benchmarking
Analysing and comparing your business's performance, strategies, and metrics against those of key competitors to identify areas for improvement and gain a competitive advantage.
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Customer Research
The process of gathering and analysing data about customers' preferences, behaviour's, needs, and feedback to inform business decisions.
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Data
We use various data platforms to uncover hidden opportunities and drive strategic decision making.
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Roadmapping
Company objectives translated into a clear plan and timeline to achieve specific goals and objectives.
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CRO
A series of updates using data collected to Increase the number of transactions flowing through your store.
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Tech
We analyse and review your current apps and Integrations to reduce bloat and sit closer to native Shopify.
FAQs
1
What is the billing cycle?
We use a direct debit that is taken seven days before the 1st of any given month, ensuring we are paid up to date.
1
What is the billing cycle?
We use a direct debit that is taken seven days before the 1st of any given month, ensuring we are paid up to date.
2
Can i pay upfront for a reduced rate?
We offer quarterly/half-year payments at a significantly reduced rate for select clients.
2
Can i pay upfront for a reduced rate?
We offer quarterly/half-year payments at a significantly reduced rate for select clients.
3
What are the contract lengths?
Our retainers are fixed at a six-month commitment, subject to our T&Cs.
3
What are the contract lengths?
Our retainers are fixed at a six-month commitment, subject to our T&Cs.
4
Do you offer a trial period?
We provide a flexible support service to those not ready to commit to a retainer.
4
Do you offer a trial period?
We provide a flexible support service to those not ready to commit to a retainer.
5
What happens when I don't use up my hours?
We offer a carryover feature for select clients subject to our T&Cs.
5
What happens when I don't use up my hours?
We offer a carryover feature for select clients subject to our T&Cs.
Start with our audit service
Establish your roadmap priorities with a comprehensive e-commerce site audit. Our thorough assessment covers SEO, user experience and technical performance. Identify your site's strengths, weaknesses, and growth opportunities to optimize its performance. These insights enable us to enhance customer engagement and drive conversions.
More InformationInterested in a retainer?
Call us, start a chat, use our contact form or visit our office in London.