Customer support that already knows the order.
Pluro sets up Gorgias on Shopify so every conversation carries order, subscription and delivery context, across one storefront or several.
The support layer of a Shopify store.
Gorgias puts email, chat, social and voice into one inbox, with Shopify order data beside each conversation and an AI agent for routine questions. The aim is fewer tabs per ticket, and a support team working from the same picture of the customer as the rest of the business.
Six capability areas built around Gorgias.
Helpdesk set-up
Channels, views, rules, macros and tags configured around how the team works.
Order context
Shopify orders visible in each ticket, with edits, refunds and cancellations in place.
AI Agent
Gorgias AI Agent given accurate guidance and knowledge for routine questions.
Chat and pre-purchase
Live chat and Shopping Assistant placed on the storefront to suit the brand.
Connected apps
Recharge, Klaviyo, reviews and loyalty data surfaced beside the conversation.
Multi-storefront support
One support operation across regional or brand storefronts.
Gorgias as the service layer on top of commerce data.
One inbox for every channel, reading order, subscription and delivery data from the systems around it.
Diagnose, build, operate.
Diagnose
Ticket reasons, channels and current tooling reviewed to find what can be answered once.
Build
Helpdesk, chat and integrations configured, with rules and macros tested on real scenarios.
Operate
Support data fed back into the storefront, so the questions customers ask shape what gets fixed.
Setting up Gorgias, or getting more from it?
Tell us which channels you support, what tools you use and what customers ask most. We'll come back with a view on set-up, integrations and sequencing.
