Reviews, loyalty and customer insight, working from one profile.
Pluro migrates brands to Okendo and builds it into Shopify themes: reviews with useful attributes, and the loyalty, quiz and survey tools that turn customer answers into better pages and messages.
A customer marketing platform for Shopify brands.
Okendo combines reviews, loyalty, referrals, quizzes and surveys in one system. Used well, it does more than display star ratings: customer attributes, quiz answers and survey responses build a profile that product pages, Klaviyo and support can all act on.
Six capability areas built around Okendo.
Reviews migration
Review history moved from Trustpilot or another app, with attributes set up correctly.
Review display
Review widgets, media and attribute filters built into product and collection pages.
Loyalty and referrals
Points, store credit and referral rewards alongside the review programme.
Quizzes
Product finder quizzes that guide a choice and record what the customer said.
Surveys
Post-purchase surveys that capture customer insight while it is fresh.
Connected profiles
Okendo data passed to Klaviyo, Gorgias and Recharge so each system knows the customer.
Okendo as the customer insight layer around the purchase.
Gathers reviews, quiz answers and survey responses, and shares the resulting profile with CRM and support.
Diagnose, build, operate.
Diagnose
Current review data, product attributes and customer questions reviewed to shape the set-up.
Build
Reviews migrated, widgets and quizzes built into the theme, integrations tested end to end.
Operate
Review and survey insight reported back, with placements refined as the range changes.
Moving to Okendo, or doing more with it?
Tell us what you use for reviews and loyalty today and what you want to learn from customers. We'll come back with a view on migration, build and sequencing.
