This Policy applies as between you, the User of this Website and Pluro the owner and provider of this Website. This Policy applies to our use of any and all data collected by us in relation to your use of the Website and any services or systems therein.
DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of Our Website.
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website.
means a small text file placed on your computer by Pluro when you visit certain parts of this Website. This allows us to identify recurring visitors and to analyse their browsing habits within the Website. Further details are contained in Section 12 of this Policy.
means collectively all information that you submit to the Website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems.
means [Full legal company name], [Full address]
means collectively any online facilities, tools, services or information that Pluro makes available through the Website either now or in the future.
means any online communications infrastructure that Pluro makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
User / Users
means any third party that accesses the Website and is not employed by Pluro and acting in the course of their employment.
means the website that you are currently using (www.pluro.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
WHAT DOES THIS POLICY COVER ?
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 11);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
THE DATA WE COLLECT
date of birth;
contact information such as email addresses and telephone numbers;
demographic information such as post code, preferences and interests;
IP address (automatically collected);
web browser type and version (automatically collected);
operating system (automatically collected);
a list of URLS starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); and
Cookie information (see section 12).
OUR USE OF YOUR DATA
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
- Providing and managing your Account;
- Personalising and tailoring your experience on Our Site;
- Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time
- Market research;
- Analysing your use of Our Website and gathering feedback to enable Us to continually improve Our Website and your User experience;
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 12. Please refer to section 12 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
- You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
- When hosting events we sometimes work with our partner companies and may utilise third party software to manage our attendee data. If you sign up to attend an event hosted by Pluro, your data may be processed by our partners or software vendors. We will always ask for your permission to share your data, and will always let you know in advance who it is to be shared with.
HOW & WHERE WE STORE YOUR DATA
- We only keep your personal data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Website and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998.
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through this Website.
- Steps We take to secure and protect your data include:
- Ensuring that your connection to our website is secure; and
- Ensuring that internal access to all personal information we hold is secured by appropriate measures.
Do We Share Your Data?
- Subject to section 7.2, We will not share any of your data with any third parties for any purposes.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
What Happens If Our Business Changes Hands?
- In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance or informed of the changes.
How Can You Control Your Data?
- When you submit personal data via Our Website, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
- You may access Our Website without providing any data at all. However, to use all features and functions available on Our Website you may be required to submit or allow for the collection of certain data.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email address], or using the contact details below in section 13.
Talk to a Shopify expert
We’re a full-service Shopify agency striving for excellence.