Terms & Conditions

Receiving this Agreement and becoming a customer of Pluro Limited, you confirm the power and ability to enter into this Agreement and accept the terms and obligations within this Agreement on behalf of your company or organisation. You agree to review our work, provide feedback and sign-off approval in a timely manner and in advance of all agreed deadlines.

Payment Terms

The Client will pay a non-refundable commencement payment to Pluro Limited before any work commences.

Payment must be made on time and without any deduction, set-off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, which will incur costs of. Any costs incurred to collect the debt will be added to the outstanding debt, at the prevailing rate. You agree that you will be legally liable to pay us that surcharge and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under applicable late payment and commercial debts law, which interest is payable both after and before any judgment of the court and continues to accrue. We also reserve the right to refuse completion or delivery (handover) of The Project until any outstanding balances are paid in full.

Delays And Rescheduling Fee

It is important we stick to set milestones and task deadlines to ensure the smooth running of Your Project. These must be abode by both the Client and Pluro Limited. You agree to meet all deadlines provided to you. If for any reason you believe you cannot meet the provided deadlines, Pluro Limited will need to be notified within 48 hours of receiving your "Schedule of Tasks". Work is scheduled up to two weeks in advance; if you fail to meet feedback or sign-off deadlines, this may have a considerable impact on the project timeline. The Project handover date/completion of Work will remain and the payment in full must be sent to Pluro Limited. Any Work that is outstanding due to delays will be tabled up and rescheduled to the next available slot.

Production Schedule

Production schedules will be established, agreed and adhered to by both parties, provided that neither party shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, labour trouble or strike, accidents, energy failure, equipment breakdown, delays in shipment by suppliers or carriers, action of government or civil authority, and extreme events beyond the control of the Client or Pluro Limited. You acknowledge that failure to submit in a timely manner any requested or required information or materials may cause subsequent and substantial delays in the production of the website production and/or delivery of the Work. We will use our best efforts to meet the agreed production schedule.

We use an iterative approach for both visual design and technical development phases, providing you with the opportunity for feedback at various stages throughout the Work. Following each design or development iteration, changes may be requested provided that such changes do not substantially alter the specifications described in our Scope of Work or contradict previous requested changes. Feedback that significantly expands or contradicts previous instruction may incur additional cost. We will provide a quote for this extra work, where applicable.

Revisions & Alterations

We use an iterative approach for both visual design and technical development phases, providing you with the opportunity for feedback at various stages throughout the Work. Following each design or development iteration, changes may be requested provided that such changes do not substantially alter the specifications described in our Scope of Work or contradict previous requested changes. Feedback that significantly expands or contradicts previous instruction may incur additional cost. We will provide a quote for this extra work, where applicable.

Sign Off & Website Launch

It is the responsibility of the Client to check the content and functionality of the website before launch.

On completion of The Project, we will ask you to provide us with email confirmation of your sign-off on the website and your confirmation that the website is ready to go live. After this email confirmation is provided, any future charges will be charged at an agreed rate. On the date of the website launch, we will set-up your domain name to direct traffic to your new website. In order to do this, we will need to liaise with your domain registrar to configure your Domain Name Server. These changes may take 24 hours to propagate across the Internet.

You agree to exercise due diligence in your direction to us regarding the preparation of materials and must be able to substantiate all claims and representations. You are responsible for all trademark, copyright, patent infringement and other intellectual property clearances. You are also responsible for arranging, prior to publication, any necessary legal clearance or approvals in respect of materials that we prepare. You agree to indemnify and hold us harmless against any and all claims, costs, losses and expenses (including legal fees) in respect of any materials included in the Work at your request for which no copyright permission or previous release was requested or uses which exceed the uses allowed pursuant to a permission or release.

Nature Of Copy

You agree to exercise due diligence in your direction to us regarding the preparation of materials and must be able to substantiate all claims and representations. You are responsible for all trademark, copyright, patent infringement and other intellectual property clearances. You are also responsible for arranging, prior to publication, any necessary legal clearance or approvals in respect of materials that we prepare. You agree to indemnify and hold us harmless against any and all claims, costs, losses and expenses (including legal fees) in respect of any materials included in the Work at your request for which no copyright permission or previous release was requested or uses which exceed the uses allowed pursuant to a permission or release.

We reserve the right to use selected screenshots from the final product in our online portfolio.