What is an agency retainer?

A retainer is a pricing agreement between an agency and a client for a set rate and period. In this arrangement, the agency and client collaboratively determine the work scope that is likely needed. They agree on a monthly allotment of hours, and the agency then works within this framework to meet the client's marketing needs and goals. This ensures consistent service and support over the specified period, facilitating ongoing projects and long-term strategies.

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How does our agency retainer work?

We start with a chemistry meeting to establish objectives, budget, past experiences, and next steps. Next, we embark on a site audit for existing brands, creating a roadmap with actionable tasks. We then create a tailored retainer package based on the expected monthly hours. We offer a 30-day trial with no obligations for all brands. After the trial, clients can choose three—to six-month contracts with flexible payment options: upfront for a discount, monthly via direct debit, or through one of our finance partners.

Our Monthly Packages

We offer a retainer contract at a reduced hourly rate for brands that need ongoing support and regular updates. All retainers Include a 30-day trial with no strings attached.

Basic Retainer
  • Design
  • Development
  • Marketing
  • Site updates
  • Email support
  • 10+ hours per month


Advanced Retainer
  • Design
  • Development
  • Site updates
  • Email support
  • Phone support
  • Account manager
  • 20+ hours per month


Premier Retainer Best Seller
  • Design
  • Development
  • Site updates
  • Email support
  • Phone support
  • Slack channel
  • Same-day support
  • Out-of-hours support
  • A/B Testing
  • Account manager
  • 40+ hours per month


Comprehensive Audits

Establish your roadmap priorities with a comprehensive e-commerce site audit. Our thorough assessment covers SEO, user experience and technical performance. Identify your site's strengths, weaknesses, and growth opportunities to optimize its performance. These insights enable us to enhance customer engagement and drive conversions.

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This Includes:

  • Indexing and crawlability 
  • Broken links
  • Customer experience
  • Site architecture
  • Competitor benchmarking
  • Customer behaviors
  • Customer research
  • Competitor research
  • UX/UI improvements
  • Finding technical issues
  • Core Web Vitals
  • Page load speed
  • Site structure analysis

Want us to help boost your revenue?

Call us, start a chat, use our contact form or visit our office in London.

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